Depending on your location, we use a variety of courier and postal services. Once you submit an order on our website, we will assess which carrier will be best for your location – We will then apply freight charges to your order and email through a proforma invoice for payment. Once payment is received in full, your order will be promptly prepared and dispatched. It is the customer’s responsibility to ensure shipping address details are up-to-date, and that someone will at the delivery premises to sign for the receipt of goods (unless customer advises “authority to leave at premises without signature”).

Upon order dispatch you will be sent a tracking advice via email (either from our warehouse staff or from the courier company directly). Once the goods have left our warehouse it is the customer’s responsibility to track and manage the progress of their orders with the freight carrier. *If you have a preferred freight carrier you would like us to use, please let us know when you submit your order.

In the case of receiving damaged goods upon delivery, we require photos of broken goods to be reported to us within 48 hours of delivery.

For overseas orders, please contact us with details of your shipping agent or to discuss alternative arrangements.

If you require further information in regards to our wholesale shipping and returns policy, please email us at orders@tealovers.com.au. Thank you.